Q. Sometimes when I dial in to Alliance Link, I get
a message saying that I have been disconnected from the computer
I dialed. This error occurs before I can begin using the Internet
or check my mail. What is wrong?
A. It may be that you have typed either your username or password
incorrectly. Try the connection again, this time typing your username
and password very carefully.
An important point to remember is that your name and password are
case sensitive, so make sure you do not have the Caps Lock key on
or have otherwise miscapitalized your username or password.
If the problem continues, please call and notify us of the problem.
Q. Sometimes when I am connected and have been using the Internet,
the connection breaks and I get a message that I have to redial
to connect again. What could be wrong?
A. It is possible that line conditions on the telephone line between
your computer and Alliance Link deteriorated to the point where
the modems could not maintain the connection. This problem is especially
prevalent in more rural areas (which may have older equipement).
Another reason may be you have call waiting on the line you are
using to dial with the modem. If this is the case, any calls that
come in while you are on the line will break the connection. In
order to successfully use the Internet, you must disable call waiting.
This can usually be done by dialing *70, before the access number.
Or call your phone company for the correct code for their system.
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